If your unit is having problems please give us a call or BeachTek directly. Their phone number is: 416-690-9457. If you need to send it to them for repair follow the following instructions: 1.) Return the device to; BeachTek Inc. 2120 Queen Street East Suite 202 Toronto, Ontario Canada M4E 1E2 phone: 416-690-9457 2.) Include your name, address and phone number. 3.) Briefly describe the problem. 4.) Include a check for US$50.00 payable to "BeachTek Inc." if the unit is past the one year warranty period. If less than one year send proof of purchase For Canadian non warranty returns include a check for $60 + $4.20 GST for a total of CDN$64.20. 5.) Indicate "Canadian Goods Returning for Warranty Repair" on the shipping documentation and declare a nominal value of $5.00 for customs purposes to avoid broker fees when shipping from the U.S. or other international location. Note: We recommend that you ship via courier such as UPS since air postal service can take several weeks to arrive. Once they receive your device it will be repaired or replaced promptly and returned to you via UPS. If your adapter is several years old, you may want to consider purchasing a reconditioned adapter from us instead. This way you will not have to return the old unit and you will receive a much newer model with better features, performance and reliability. Your reconditioned model will also come with a full one year warranty. Contact us for details.